Originally Posted by
amauri
Maybe it's just me or you guys are not reading what I said.
I did install it in the direction shown in the instructions, as I mentioned in my post #2.
...OK, I'm not there. I'm just telling you that since you now need to take it out to figure out what's going on anyway, this is one of the things you need to be aware of and to check the orientation.
It is a function of the internal construction of the cartridge, the shoulder they machine on the spindle, and the natural physical force of precession as you pedal.
If you take it out, you ought to be able to diagnose what has happened once it's apart.
They guarantee their stuff as long as it's installed correctly.