Here's the full unedited exchange I had with Park Tools; names are omitted to protect the innocent
This communication was back in July of 2015:
Me to Parktools:
"Good day, I've been very happy with all of my Park Tools. They're well made and thoughtfully designed. I do have an issue with my IB-1 multi tool. Both sides(screwdriver & 6mm allen) are rusting. I can send a photo if you'd like. Is it possible to warranty this tool? Thanks, E."
Parktools to me:
"Good Morning E,
Thank you for using our products and your inquiry.
Sorry to hear that your IB-1 Rescue tool has begun to rust, and my answer is: RUST NEVER SLEEPS!
Rust forms on all our tools with steel components whenever water molecules contact metal on tools left in packs/tool boxes.
Our limited warranty covers defects and workmanship…neglect is not covered by the warranty.
You are welcome to return it where purchased for warranty consideration and we suggest a little light oil/steel wool to remove/prevent corrosion..
All our metal products have some type of finish to prevent corrosion but again…rust never sleeps.
Keeping them dry helps, and we suggest caring for your tools as well as your bike…wiping all wrenches down with a light oil, for an extra level of protection from moisture.
Remember, rust never sleeps, and if one molecule of water vapor finds its way thru the porosity of the finish, corrosion will begin to form.
Please call me at the number below if you have any questions.
Thanks again,
M"
Has anyone actually got a warranty replacement from Parktools? Or Pedro's? Through the parent company;
not distributor/seller(REI, Nashbar, LBS, etc.). Have never had an issue getting warranty on Snap-on and Craftsman/Sears common hand tools. Screwdrivers, ratchets, etc.