Originally Posted by
Heathpack
The real issue is that they just place little importance on the customer service side of things?
They have a local monopoly on public or low cost transit, basically. What would you expect? In a sense, their customers are the regulators that allow the monopoly, not the riders.
I mean, not that there's an easy solution to this (I mean, maybe tying customer satisfaction into the operating license), but this is why.