Ordered two bike lights 2 weeks ago. The same day after placing the order, the seller sent me a message:
"Dear valued customer.
We have arranged a small gift to appreciate your order.
The gift and the product you bought were shipped by two separate packages,so it's possible that you receive one package earlier than the other.
Please feel free to contact us via eBay Message or reply to this email directly if any concern,we will be happy to offer help.
Thanks for being one of our customers.
Best Regards."
Yesterday I received a small flat envelope with some plastic pouches. The package has the exact same tracking number as my order. As a result, in my ebay account, the order status has become "Delivered". I promptly emailed the seller. Their reply:
"Sorry,we sent a free gift to you,the item you bought is sent in another parcel,could you kindly wait it till 25 Dec?"
What kind of seller would voluntarily send a free gift in a separate package from China, and using the tracking number for the supposed package for the actually ordered items so the actual order has no tracking info?
From the seller profile, they've opened the account for exactly 2 years, while most feedback is positive, some negative feedback comments mentioned similar issues. Looks like they use scams sporadically so that they would not be caught.
This is a scam. You're not getting the other package. The feedback they have is almost certainly fake. It's pretty easy to fake seller feedback.
Or you will and it won't be what you ordered, but it will be past the 30 day buyer protection window by then so when you open a dispute they can claim it's been too long since the package was delivered fro you to dispute it.
Open a dispute now saying the item you received was not as described or was the wrong order. If the right item shows up in a few days and you're happy with it...fine. Close the dispute. Otherwise you'll still have opened the dispute during the disputable period.
Sellers are required to ship with tracking. The item you ordered didn't have tracking so the seller is SOL. They've already put in writing that the tracking number was for the wrong item and the right item is untracked.
With eBay, if it smells even a little bit wrong, it's probably a scam.