Originally Posted by roadwarrior
Rad's right....a warranty deal can take a while. Rep's got to look at it, then order the replacement, then shipping time, then building time. And you have to wait for the rep to get to that shop, and they typically handle multiple states. And if the rep says no...then you are still in the same boat. Because it will depend on the condition of the frame.
Actually, you're wrong about this. The owner of the LBS said that they just take a digital pic of the bike and where it broke and it is email to the company. Then they say yay or na to a warranty deal.
I just got off the phone with with LBS and Trek is giving me a new 2200 OLVC frame with a carbon fork! This is definitely a step up from my early 90's 2000. I'm very excited!