Originally Posted by craigery
Actually, you're wrong about this. The owner of the LBS said that they just take a digital pic of the bike and where it broke and it is email to the company. Then they say yay or na to a warranty deal.
I just got off the phone with with LBS and Trek is giving me a new 2200 OLVC frame with a carbon fork! This is definitely a step up from my early 90's 2000. I'm very excited!
Lucky man. & Bravo to Trek. Talk about customer service. What a class move. You owe a big thanks to the Trek LBS. Be sure to take their crew a case of brew this Friday evening. Heck, you might evein invite them to the wedding. I wish you equally as good luck with your future bride as you have had with this bike. Bob