I just purchased a new touring bike with cantilever brakes. The front brake is uneven with one side longer than the other. I've been a customer of the shop for a while and when I pointed out the lopsided front they said that it wasn't a problem and had to do with spring tension. The bike stops well with no problems right now.
I want to believe them but...? I'm just wondering if this is indeed normal and I want to know that it's not something that will cause a problem in the future.
Your expertise and experience will be appreciated. Thank you.
Cross-posting is not cosher here, and you do know better, having been an inmate for 12 years...
Cantilever brake alignment