Originally Posted by steppinthrax

I just got off the phone with Shimano, anyway he told me the part I was looking for was no longer available. I asked him to recommend a replacement. He indicated that I should try to stick around the Shimano Deore product line (entry-level) or even the Shimano SLX. He indicated that you have a higher availability of replacement parts and that they last much longer. Is this correct? Also what are the Shimano product lines in terms of lower end (entry-level) all the way up to high end?