if It helps, my previous albeit limited experience working with SRAM on warranty replacements for some of my previous bike park’s bikes was quite speedy. They were good to work with. I hope they get you on the road quickly.

I have not run the etap and have been a user of DI2 for about 4 years. It does work pretty darn well, the only challenge I’ve ever had was my battery draining every week or two that ended up being caused by a malfunctioning climbing shifter.

I ride with a pretty large cycling group, quite a few etap users none of which have had any problems (other than one guy who had his bike stolen), nor have our shops outwardly reported any challenges from talking to a few guys at this morning’s ride. Hopefully you get fixed up quickly!