thanks for the link and another confirmation. google shows multiple threads on this issue on other forums. I didn't find yours when I did a search on this forum.
Because this problem is intermittent - and despite 3 mechanics seeing the "frozen" rear derailleur in INaction - the shop will NOT contact sram! Why? Because my RD was working this morning! Hello! That's what happens when a problem is intermittent. Frustrated and don't know if/how I can twist their arm on this.
If anyone knows of a way to contact sram directly please let me know. Thx.
Originally Posted by
nycphotography
eTap stops responding mid-ride
I had this problem. Did extensive diagnostics while living with it. Eventually decided I could no longer live with it, after bike refused to shift climbing a 16% grade on a ride I was doing for time.
Involved my LBS, they contacted SRAM, who sent a replacement rear der (which is the brains for the whole system).
Problem resolved, that bike has not acted up since.
Now my OTHER eTap bike, which had previously performed well all year, has started exhibiting the same symptom 2-3 times on the trainer this winter. So far it has self corrected each time by shifting the front, but I suspect I will be pursuing a warranty replacement for it shortly.
My main takeaway is "Thank god SRAM killed the offshore channels and I had no choice by to pay a couple hundred more through my LBS. THIS time, the warranty has proven valuable."