Originally Posted by
Torquer227
Really interested in Big Wally's future Shock post. I have a 2017 Roubaix Comp, ridden for about 1000 miles which has developed the same annoying knocking from the headset/stem. I have tried numerous ways to identify and cure the fault: removed the FS, adjusted the headset bearings, tightened the stem first to remove gaps between the spacers, fitted thin fibre washers below the stem to absorb play, re-torqued everything, all to no avail. That rattle persists. My experience would tell me that such noises are indicative of wasted energy and wear which in most mechanical systems leads to failure. My other bikes: all Specialized as it happens, all run smoothly and stealthy quiet. Bikes in this price range should not rattle! It would be reassuring if Specialized identified the problem and engineered a fix. Now that would be great customer service, or am I expecting too much from a global company?
I checked back in w/LBS and sadly but predictably Spec has not followed through with any meaningful followup. The number of complaints are rising, at least within this thread. At another poster's suggestion I searched on additional terms in this forum but could find no more relevant threads other than the "FS needs to be serviced (replaced) at 500 hours" thread.
Common issues seem to be 1)knocking/rattling, 2)binding/restricted travel, and 3)loosening of the headset. I've experienced all 3, and regarding loosening it's been found to be loose all 5 times its been checked including one interval with only 5 miles pedaled when I had it checked by another shop. This may constitute a SAFETY RISK - and that can be a magic word for the corp's legal team to take notice - and ACT to minimize the corp's liability exposure.
The way product defects often play out is automatic denial that the problem exists, at least until a fix is identified and available to customers. I get the impression Spec is still in the denial phase.
I encourage everyone with this problem to work through their LBS and insist that Spec be notified of the problem and an official complaint case be established. It's squeaky wheels that get the grease and Spec won't be motivated to do anything until the squeaks are numerous enough to cause them discomfort - which usually means enough bad publicity to potentially decrease sales. And don't forget the magic words
SAFETY ISSUE if it applies to your case.