Hi folks, I apologize if this has been answered. I did look first. I have a new Elemnt Bolt that is failing to update. I have exchanged several messages with Wahoo Support, which has concluded that I should send the unit back in for replacement. I am skeptical that this will resolve my problem. The unit otherwise seems to perform just fine. I am going to list what I've done so far in hopes that someone has an insight. Thanks!

I live on the road, so I am using the hotel wifi. I bring this up because I did find a thread that indicates the security setting on your home server can affect updates. However, it also failed to update using a cell phone hot spot. Also, when I first got my Bolt (Christmas!), it updated no problem on a house server.

Here is the message I sent the help desk: "The companion app for my Bolt indicates an update is needed -- 9-1836. I click install and it says checking for Wifi and then "downloading update." However, after a period of time, it goes back to saying "update available." I am connected to WiFi at a hotel. My Bolt shows a Wifi symbol that at first blinks and then holds steady when I ask it to check for updates."

What we tried:
Trying to update from both the companion app and the Bolt itself
Telling the Bolt to "forget" my iPhone and then pairing them again.
I now realize I didn't try the following idea, because it made no sense to me at the time: "On the BOLT, unpair all of the sensors from the ELEMNT and delete all of the maps then try updating again."
I made sure location permissions were turned on. They are, for when I am using the app.

So, there you have it. My. Bolt now also says that new maps are available and these, too, fail to download. If it matters, my provider is Sprint.