Originally Posted by
Doug64
I'm wondering if the bags' "fragile" appearance is incentive for the baggage handlers to treat a little more gently

Possibly. The Co-Motion people have suggested that the soft S&S cases usually come through airlines in good shape while the hard cases appear to have been abused by baggage handlers that thought they were indestructible.
I am getting on a plane in April with a bike, there is about a 90 percent chance it will be in my S&S backpack case which is a soft case. I have had to glue some nylon cordura patches on it from where airline baggage handlers apparently dragged it on rough concrete as if it had wheels, which is does not. But otherwise it held up well.