I just had a high flange 32 hole rear hub built up a little over a month ago. Now the tension is dangerously unbalanced, -two of the spokes on one side are completely slack, and the wheel made a creeking sound and felt uneven like it a flat spot or bump on one side, the last time I rode it (I have since removed the wheel). I ride 700c (mavic cxp33's) & 23mm tires and have gone off some curbs and pot-holes . . my question is, shoud my lbs which built up this wheel for me, charge me for trueing it back to the proper balanced tension?