Originally Posted by
softreset
You are correct. The initial post indicates the OP ordered it and had it shipped to a shop. So then even more odd (of the shop). They would offer a 30-day return policy on a bike they don't stock and didn't order. Good on them for going above and beyond, but that's a crazy, unsustainable business model.
Erik's is a regional chain. Just like with an REI or BestBuy, if your store doesn't have something in stock, you can order it on their website and have them ship it to your store. They probably had it in-system (at a warehouse or another location), so not a special order.