Originally Posted by
Siu Blue Wind
Admins are the people that post here, watch the threads for spam, e fighting, dangerous posts, trolling, harassment, threats, porn, hacks and all the other things that people agreed that they would not do when they signed up here but still don't practice.
The tech team is the one that implemented the changes and the ones that are fixing any issues here.
So it's not like we are trying to hide anything. It's hard for us too.
So Siu, Bill, and Billy, most of us have been here a long time as you have, and we understand what the main job of the admins is, how difficult it is, and how it's hard to take a lot of static from the users. But some of the users are paying customers, and all of the users are customers in spirit. We deserve some respect as well.
Is there a protocol for users to contact the tech team and identify concerns? Or a user/customer service desk whose job it is to at least accept user comments?
Because if it not the admin's expectation to have to accept user comments, it is not the user expectation with such a big company to have no way to clarify issues we may have with the service. The organization seems to have a gap.
In short:
Admins, if not you, then who?