Originally Posted by
Road Fan
So Siu, Bill, and Billy, most of us have been here a long time as you have, and we understand what the main job of the admins is, how difficult it is, and how it's hard to take a lot of static from the users. But some of the users are paying customers, and all of the users are customers in spirit. We deserve some respect as well.
Is there a protocol for users to contact the tech team and identify concerns? Or a user/customer service desk whose job it is to at least accept user comments?
Because if it not the admin's expectation to have to accept user comments, it is not the user expectation with such a big company to have no way to clarify issues we may have with the service. The organization seems to have a gap.
In short:
Admins, if not you, then who?
Yes, you are right, we are all users, paying or not and should have a resource to find answers, ask questions and talk about issues that are happening.
On the main page, there is this subforum.
https://www.bikeforums.net/forum-sug...er-assistance/
There is also at the top of each subforum the announcement that the upgrade was happening.
https://www.bikeforums.net/fatbikes/...bile-skin.html
In that post, there's a link (
this one) that tells you to come with your questions, inquiries, etc.
Hope that helps!
Oh and also... feel free to pm me or any staff (blue stars) for any questions. We are indeed open to them, and always have!