I read that same thread before I decided to buy an Origami Crane last summer. It was somewhat concerning, but the other positive threads outweighed it in my mind, plus what I felt was a good value--the bike, suitcase and trailer kit for $500. I can't speak to the OP's question of how I was treated wen something went wrong, because the transaction went well. I PM'ed Pinigis with a few questions and he responded. I ordered the bike and it arrived ahead of schedule and I have been pleased with it.