To the OP: Not sure what to quote since you write so much, and so much negative nonsens. This is not a discussion group for costumer service, "can the IN be trusted" or anything else. You are asking for advice and you ignore the advice you get and keep going on and on about negative nonsens, doing the best you can to get some sorely needed atention and doing your best to ruin the reputation of a company you admit you know nothing about.
Plse stay on the topic and stop waisting our time!