Originally Posted by
skadoosh
I really just want to know how you feel about this because I honestly don't know where you stand on this right now. I just want to know from the horse's mouth if you feel like you handled that customer service complaint well? I know you said that it would have been better to eat the shipping costs to avoid all of this. But is that because you don't like the bad publicity it caused? Or is it because you feel like you could have provided better customer service and eating the shipping cost is the right thing to do?
Originally Posted by
Pinigis
If a product is received with any damage, we will either pay to return it, provide replacement parts, or arrange to have a local shop make any repairs. If you choose to return a damaged product, we reimburse the shipping charges as well.
Wow. I’ve actually recommended your bikes to other people before but not anymore. the OP asked you to answer a simple question about how you handled that situation. But you didn’t even answer that. I still don’t know if you felt like you gave that Kyte person bad customer service or not. You seem
to lack the ability to admit fault. Do you think that that will give you bad publicity or something? If you just admit fault, this thread would have been closed by the second reply. But now it’s going to get longer and longer and it’s going to be one of the first things when people search for origami bicycles. Lol. Ironic right?