Wow. I’ve actually recommended your bikes to other people before but not anymore. the OP asked you to answer a simple question about how you handled that situation. But you didn’t even answer that. I still don’t know if you felt like you gave that Kyte person bad customer service or not. You seem
to lack the ability to admit fault. Do you think that that will give you bad publicity or something? If you just admit fault, this thread would have been closed by the second reply. But now it’s going to get longer and longer and it’s going to be one of the first things when people search for origami bicycles. Lol. Ironic right?