Originally Posted by
Pinigis
go back and read my responses. We should have refunddd the shipping, I stated that already. The response you quoted describes our options if a similar problem would arise today.
yes you should have refunded the shipping. That was obvious from the first moment.
And i I have read all your responses. You did admit you should have refunded the shippings. But the OP has a valid point saying that there is a difference refunding the shipping because it is the right thing to do vs refunding the shipping to avoid the bad press. And yet we still don’t know why you refunded the shipping..
I have read all your responses on this thread and the original thread. Not once did you say you felt bad about providing bad customer service. Not once did you apologize for using Kytes real name. Not in the original thread and not in this one.