What a sad thread. I really don't understand first of all the thinking of these businesses but also the uninvolved people jumping in to defend the indefensible. Seriously why defend these businesses? Are you some anti consumer pro communist warrior? Businesses are meant to be cut down at the knees for providing bad customer service, if not the whole concept of the free market doesn't work. And from the business side, what a missed opportunity, even 5 years later. You come out and say yes, we were idiots, we have made these changes since and we will take care of you. Instead we get the bland reply equivalent of the finger.

Its incredulous. Customers who want bad service and businesses who don't want customers... May you two be happy together.