Originally Posted by
Pinigis
You are either unwilling or unable to read and understand my responses; likely unwilling. You state that we continue to make the same mistakes over and over, but you have no evidence of this. We pride ourselves on our customer service and have thousands of happy customers.
Okay. I think you completely missed the point of my post. The point is that you will make the same mistakes again and again if you don’t acknowledge that you made a mistake. I didn’t not say you CONTINUE to make the same mistakes over and over. I said you WILL make the same mistake over and over (because you don’t seem to acknowledge you made a mistake). Do you understand the difference?
Since you think I don’t understand your responses, Can you please point to your response that shows where you learned from your mistake? Where you specifically say that you made a mistake. Where you specifically apologized. All you have said is (these are your exact words) “In retrospect, it would have been a lot better to eat the return shipping costs to avoid all of this.” Please note that you didn’t say that you should have refunded the shipping because you felt it was the right thing to do. You implied that you should have refunded the shipping to avoid having that old thread created.
that is like me getting caught for cheating on a test and getting sent to detention. Then I say, “In retrospect, it would have been a lot better not cheat on the test to avoid detention”. That is the wrong thing to say. You shouldnt cheat to avoid detention. You shouldn’t cheat because cheating is wrong. And there is a huge difference there. And that simple difference is what you don’t seem to understand.
you should refund the shipping because it was the right move. It shows you care enough about the customer that you don’t want them to incur any cost for your error. You shouldn’t refund the shipping to avoid bad threads being started. That shows that you don’t care about the customer and you just want to cover your butt.
i don’t think think you are going reply to my request and point to where you have shown where you learned your mistake. Because you really Haven't.
it is simple. Show me where you admit you gave bad customer service and have changed because of it. Show me where you acknowledge making a mistake. Show me where you apologized. Go ahead show me and I will eat crow.