Hello people , I did receive the notification in the email and here I am

bad news ...
I actually exchanged it twice , right now it is the third groupset I get on the bike.
the problem persist.
Its either
A. SRAM has defective software
B. something on my bike is causing the derailleur to go into "safemode"
C. all of the groupsets came from amazon.co.uk so maybe the entire batch is defective.


To describe the problem again ...
at the same gear (somewhere in the middle of the cassette) the derailleur would not shift into easier gear,
the only way to eradicate the problem is to shift into harder gear and try again , or change gear in the front .

note that on my garmin if I have the field that shows the gears , it shows that the change did happen even if the derailleur didn't move
but I'm guessing this is irrelevant since it communicates with ANT+ with the head unit , and with something else with the derailleur

switching batteries didn't work
at a race one time out of frustration I unclipped and hit the derailleur with my shoe and it worked but I'm guessing my shoe just hit the button on the side.
Thank god is not happening often enough to regret buying the group set, I'm just hoping a firmware update sometime soon will resolve it completely


also SRAM , if you are reading this **** you


edit:
I have the wifly derailleur as well