I was going to derail the recent cycling purchase thread because the subject of Trek came up, but decided to give this it's own topic.

So one of the good bike shops by me was recently bought out by Trek apparently. I hadn't been there in a while as it's further away than my go-to shop, but, I had a gift card. So, of course I was going to use it. I had a new bike arrive that needed assembly and tuning. I cannot do it because I was recently in a very serious bicycle crash and am mostly out of commission.
Anyways, the bike shop in every way has gone way downhill in just about every area and I was wondering.. for those of you with Trek stores... is this normal?
I was sent home with a flat tire, a bizarre, oddly angled seat and handlebar tape that honestly should have been replaced.
I asked that they look over everything.. tune it up and get it road safe so that when I'm healed, it'll be good to ride.
The tire was flat when they grabbed the bike.. so the guy that checks it out says "seems they forgot to inflate the tire" and inflates it. He cashes me out, and I leave. In the 15 mins it took me to get home, the tire was flat already.
I think they merely slapped the parts together and sent me out the door. I have no clue if it's working efficiently, etc. It's my first di2 bike, so I wanted to be sure it was tuned right.
Needless to say, I won't be back. They had the opportunity to make some $ on bar tape, tube, etc. instead, it seems they took the parts out of the box, slapped them in place.. total time 20 minutes.. and sent me out the door. I can't say I'm surprised though.. its kinda what I expect from Trek.
Just curious if anyone else had this experience.