Originally Posted by
WhyFi
Just for clarity, you're talking about a Trek-owned and -operated store as opposed to a store where the primary bike brand is Trek? If so, I wasn't even aware that they were a thing.
Yes it's a thing. There is/was a local chain of bike stores in my area called "Bike Line" maybe about a dozen stores, the owner sold to Trek several months ago so they are all now rebranded "Trek" stores.
In my experience, the staff in my local Trek store is unchanged, but I can imagine how once a store goes corporate the quality could be uneven.