Not sure if Trek owned but was in the area of one when i got a flat... yea I dont carry spares and had to watch a video the 2 times i changed my own tubes. They fixed it right up in minutes and charged a couple bucks. I was pleased enough. Went there bike shopping once or twice and the salesman did seem indifferent. I don't want to be hounded but would like a little interaction. It was upstairs in another room so i think he had to watch you so it was uncomfortable just to have them watching silently while i look at the bikes. You'd think they'd hear me clunking down the stairs and out the front door if i was trying to run off with one.