Originally Posted by
Sy Reene
Though of course the the company-owned Apple stores do just fine and offer pretty darn good customer service (vs. the BestBuys or the local wireless stores); not sure why this model works for Apple but apparently not so well for the bike company stores -- well actually I guess we do; Apple maintains strict control on its supply chain and has effective MAP practices.
Remember Apple stores were created when Apple had a small market share and needed to show people why they should buy a Mac vs. a PC. Not sure Trek has some great advantage over other bikes, but is confronting anti-Trek bias/lack of knowledge. Plus, Bikes have long operated on a model of LBSes that need their own income - may be hard to corporatize that.
Originally Posted by
sooni
Terrible experience at the Trek Store in Toronto. They closed down this spring.
Seems like the bad experiences may be more the store than the brand. Trek may figure out their stores aren't helping their brand . . .