That's great to hear that you got excellent customer service from Fox. Unfortunately for me, I had the opposite experience from Fox Customer service. Took me and my LBS over a week to finally get a hold of someone at the Fox offices. Everytime I called I'd get sent to voicemail which was full and couldn't leave a message. I think I was more disappointed with that experience than with the fact that my DHX air puked all its oil out after only four rides or that my Fox Talas stopped working after two rides.