Its a tough business to be in.
But we always told customers we believed them even if we didn't. Its good customer service.
You need to take control of the situation.
Originally Posted by
Longbowsafari
I know my bike guy believes me and he says he will do his best to have Specialized send me a new frame.
Originally Posted by
Skipjacks
If the LBS guy is the one telling Specialized that the bike was hit, ask what qualifications they have to make that determination.