Originally Posted by
nycphotography
SRAM replaced mine no problem. But honestly, they have sold tens (if not hundreds) of thousands of units of eTap, and I have seen only a handful of issues like this on the forums. Not hundreds. Not even dozens. 5 or 6. And I was one of them. It just be like that sometimes.
SRAM usually is pretty easy to deal with, but it's a hassle to need warranty replacements. I wouldn't say that it's a huge problem, but it's a pain in the ass. When people spend $8000+ on a bike, they usually get pretty upset when it won't work right.
I have personally seen 6 eTap "sleeping derailleurs" issues, and none of the owners were on cycling forums. The framebuilder I work for bought 3 eTap groupsets for bikes going to NAHBS 2015, and all 3 have been replaced under warranty..