you are correct and this LBS has a horrible reputation. I bought the group from them after a phone call to me from the owner who made a very hard sales pitch (the shop is my club's sponsor) and I caved because it is my go-to shop for stuff I need quickly. nothing else nearby.
thanks for contact - i had found that but saw the "for dealers only" and figured they wouldn't help me. worth a try.
If you've had this many problems with SRAM, it's time to call it a total loss. Request a refund outright and strip all of that junk off your bike. Get something that actually works, even if it requires a significantly larger time investment on the front end: Di2.
I never respond positively to hard sales pitches, ever. Respect yourself enough to say enough is enough.