Originally Posted by
Sy Reene
I see what you're saying now.. there is a huge discrepancy between that configurator and what you get if you input values in the calculator available if you click the frame sizing button on this page found right underneath the geometry. I'd suggest a direct query to VN to highlight the discrepancy and get their take on this.
https://www.vannicholas.com/touring-...deveron-(disc)
Ahhh, it took a while, but I've found the two pages.
The discrepancy is that on the "Spec" page, links to frame sizes take one to a general Drop Bar Road Bike sizing page.
On the configurator page, it takes one to a model specific (MTB/Hybrid) sizing page.
If the OP clicked on neither link, then perhaps that is a fault of the OP.
However, one could argue that it is a fault of Van Nicholas, in both a lack of training their resellers, and linking to the road bike sizing page for a MTB/Hybrid/Flat Bar Touring bike.
It definitely could use a web page update for the links/configuration.
Since you have found a fault in the web page related to your purchase, and aren't getting any satisfaction from the LBS, I'd try contacting Van Nicholas directly.
https://www.vannicholas.com/service/contact
Many companies like to have satisfied customers. And, it is quite possible you could jump the queue, and get your bike straightened out quicker, especially since it should be able to be done with a simple frame swap (keep wheels & etc).