Well, that sure explains the loss of pressure. I can't see how that is anything but a manufacturing defect. How it will be handled is a different question, but I hope that the problem will be resolved properly and promptly.

Depending on the response you get, I would be tempted to try some kapton tape, at least a couple of wraps around the wheel, to see if that might allow it to hold pressure. Narrow tape should not interfere with seating the beads.