Their standard warranty is 2 years. You have to register on their site to get the 10 yr warranty, which I did, but using an email address I no longer have. Plus, I would have to bring the saddle to the dealer I got it from in order to make the claim. I bought it online but haven’t a clue from what site. So making a warranty clain seems out of the question. But I sent them a message with pics and my old email address to see if they can recover my records so will see what they say. Once I hear back I’ll decide what to do next — options include taking RHM up on his offer (thanks RHM).