Originally Posted by
TiHabanero
It is amazing the number of folks who have little to none good things to say about the shops they have dealt with over time. I have worked in 4 different shops, two of which were multi store shops in which I worked at all 5 locations, and have not experienced negative encounters with customers on the level I consistently read about on this forum. Even when I go into shops in other cities the experience is always good. Wonder what I am doing wrong?
Most bike shops are struggling to get and keep customers and many love cycling so they are going to go out of their way to help. I've come across a few that deal in high end racers and can't be botherd helping out newbies or diy'ers but they're rare. The cost is the only thing that keeps me working through online shops but LBS are almost always a good place to be.