Well my clothing always came in a small blue colored "soft" package...I think it is some kind of international mail..They normally say to wait at least 14 but sometimes as long as 20-30 day's to get the stuff..But every time I ordered from them, I had it within 7 to 10 day's or less sometimes....Hopefully as you say, this is an isolated incident..

Be patient, it'll come.

Benjamin