Hi OhLylo,

I am a representative from Cycliq and I am so sorry to hear you have experienced these troubles. Without your name I'm unable to look up your support ticket, may I have this please?

In the mean time, I would definitely try another SD card. It could be the SD card itself - might just be dodgy, even if it is on our approved list. I would also ensure that you have the most up to date version of firmware. You can learn how to update your device at cycliq.com/software. This will fix any known bug we have had reported to us.

I apologise for making you take the above steps. If they don't work, definitely get back in touch with our support team at cycliq.com/support. I can also have them reach out to you if you provide me with either your email address, full name or last ticket number.

Thank you for your patience and cooperation, I assure you will make sure you have a working device as soon as possible.

Claire - Cycliq marketing assistant