Both are pretty established shops but one seems to always be looking for new staff which obviously adds to issues if they’re always training new staff. I think I was spoiled by my previous bike shops in my prior city where I could drop in sometimes and if it was minor like a gear adjustment they would often do it right then without me even asking them to do it right then. Who knows? I’m just trying to find a shop I trust. I won’t be too hard on bike shops as they’re in a tough position in today’s market