Summer is crazy - spring is hectic.

I try to keep the total time of all the customers waiting shorter, by doing "short/quick" repairs first, even if they didn't come in first - while making sure not to step over any deadlines at the same time.
Plus people with flat tyres are served right away, so they can ride on, not left stranded.

5 work days waiting is quite normal in my city at this time of year. Tasks may be simple, but most shops don't skip the queue - first come, first served.

My deadline policy:

​​​​​​​https://bike.bikegremlin.com/4659/ap...servicing/#3.3