Thanks for the info. I will take a look at it today and/or have her take it to a bike shop. I am a little disappointed in Sikk Bikes as this is a brand new bike. I got one of these (7 Speed) a few months ago and it is perfect. One would think when you drop 600 bucks on a bike you would not have to take it in for a "tune up" prior to using it. I would not buy another Sikk bike