Once when UPS tried to deliver a package and I wasn't home, they took it upon themselves to send it to an address that I hadn't live at for years, about an hour and a half away... Luckily the person who then lived there asked a neighbor, who recognized my mother's last name, and contacted my mother who lives in town. In a very round about way, No thanks to UPS, I was able to get my package a couple weeks later when I visited my mother. If it weren't for that random neighbor and some detective work, who knows what would have happened to my several hundred dollar Marzocchi fork...