I dunno, the Friday shift was grouchy, I guess. Their behavior is inexcusable, company policy or no. I would be going full Abe Simpson on the Wendy's, no doubt. I'd first blow up their customer support e-mail , and if that didn't get any traction-- oh yeah, envelope and stamp, LIKE YE TIMES OF OLDE

The local McDs, which has changed hands at least 5 times in 10 years, botched back-to-back drive thru orders, so I complained via e-mail. They sent me $30 worth of vouchers (six $5 vouchers) for future purchases. The service is still hit or miss, but at least someone listened.