Originally Posted by
Kent T
My bike shop would rather help me keep my favorite bike on the road, than to sell me a new bike. He also prefers selling his clientele the right bike for their desires and needs, and he's C&V friendly. He's been in the business for over 45 years. He's into long term relationships than a sale, and done.
That was my experience with my last shop who started his now family owned business back in the late '50s. Over the course of my dealing with him I bought 3 bikes and would go back again if I still lived in that city.
The lead mechanic there (an employee for 30 years) knew my bike better than I did, and would help me within minutes of my arrival while I waited. I never had to drop it off and come back later. He retired a few years back and I'm sure a lot of his loyal customers will miss him.