MKRG - don't know where you are located, but if you are in the US and registered for the lock exchange program call our 800 number and talk to customer service today! The number is: 800-729-5625. If you are outside the US you'll need to call 781-828-6655, which is the same place, right here in our offices, and talk to customer service. If you registered, they'll have you in the system and can help you out right away. Hope that helps.