Hi,

I’m having an issue with CitiBike . I took a ride today, and returned the bike to 8th and 34th. The bike was securely in the dock , it was Not unlocked.

Now I got an email saying the bike is missing.

So one phone call later, the story is, the dock was out of service, and it’s not online.

They said they will put a 24 hour hold on the case.

This is not good, I could be out $1,200.00

Anyone ever hear of this before?

and like I said, the bike was securely docked.

I never heard of this happening before, I assume it’s because of the new management (Lyft). Not sure if they are trying to scam users, but I may put a hold on the credit card.