Originally Posted by Wavshrdr
One owner of a Dahon was faced with trying to find a replacement part for a rear hub that he couldn't find anywhere. It was a minor part and couldn't get it anywhere nor did Dahon have one. To their credit, Dahon sent him an ENTIRE new rear hub to replace the minor little part that broke.
That's the exact same scenario I experienced with my '05 Vitesse D5! Only difference being that Montier (of Dahon California) sent me a WHOLE new bike, and even comp'ed the shipping charges both ways! But by that time, I had already taken shipment of my new Swift. This, after months of going back and forth on emails to Dahon, and fruitless visits to LBSes, hardware stores, and online shops to try to find the parts I needed.
It was a hard, expensive lesson, and ultimately what made me choose a Swift over a Bike Friday as a replacement for my Dahon (which now serves as my "beater bike"
).