I've used Jenson USA for 2 or 3 years without problem until today, when we had the very first issue. I ordered Pearl Izumi biking tights. The online sizing chart suggested I should order a small size, but based on experience I ordered a medium (I'm 150 lbs and 31" waist). The product delivered is marked "M", but is VERY small. My 98 lb wife can fit them ok, but certainly not me. Jenson will accept their return, but will charge me the $9 return charge. That's even when I argued on the phone with their representative - the tights are falsely described online, or my product is misdescribed or mismade; Jenson is apparently unwilling to consider such circumstances.

I'm never going to order from Jenson again. Please join me in my boycott.