I have used Jenson extensively in the past and will continue to. I am certainly not going to boycott them because an irate customer didn't read the terms of their return policy and is losing his mind over 9 bucks. You are not going to accomplish what you want to by going to cycling sites, searching "Jenson" and running the company down. You are going to come off as petty.

You have to understand that ordering clothing online is an iffy proposition. Fitting online certainly isn't an exacting process. People are built differently, too tight to you is not tight enough to someone else. It costs company money to ship an item out then return it to stock. They may not be able to see it as new now, but I don't know that. As consumers we can go to our LBS and see if anything in their comparatively limited inventory will work, or we can do our homework, order online and accept the various vendors return policies when we end up with something that doesn't fit the way we want it to.